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ERICA NARDELLO

content strategy with near-perfect grammar and a little bit of glamour

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Pinterest Messaging Makes Social Even More Personal

Earlier this month, Pinterest launched an in-app messaging service to allow its users to engage in private conversations around its content. In the past, when users wanted to share Pinterest content with their friends, they could only send a pin. Any additional engagement forced users to resort to email or other social channels to continue the conversation. Now, however, there’s no need for users to leave the platform in order to start and sustain a conversation on Pinterest. Users can now share individual pins, boards, other users’ profiles, and their own messages in chats with up to 9 other users.

Plan projects, swap ideas, share your best discoveries. http://about.pinterest.com/messages iTunes App Store: http://pin.it/VQ-xmlR Google Play: http://pin.it/bEYNSEA


Of course, social messaging platforms are nothing new. Facebook’s newly-separated Messenger app, WhatsApp, GroupMe, and even LinkedIn allow users to send messages back and forth with one or more users, but Pinterest isn’t necessarily looking to join their ranks. In fact, Pinterest Product Manager Michael Yamartino makes it clear: “We’re not a communications service. We’re not trying to be the place to say ‘What’s up?’ or ‘When are you coming home?’” Instead, Pinterest’s messaging capability is intended to enable focused discussion centered on products and projects showcased on the platform and to encourage collaboration around those products and projects between friends, family members, co-workers, and more.

More than anything, Pinterest is creating better opportunities for sharing. Initially, the platform focused on public boards and profiles, but has shifted over time to also allow for a more personalized experience. Two years ago, Pinterest began allowing users to create secret boards, but users clearly wanted even more ways to share privately. Since then, a lot has changed. This private messaging capability has created an almost Path-like experience with the opportunity to share pins, boards, and messages on a one-to-one or one-to-many (but not one-to-all) basis. It’s demonstrating that private collaboration is just as valuable to a social media platform as the outward-facing content being pinned and shared. In fact, that private collaboration often leads to the creation and sharing of new pins, better content, and more engagement for users and brands. How users take advantage of this capability will determine Pinterest’s next steps, but it’s clear that they’re already heading in the right direction.

This post originally appeared on the Advertising Week Social Club here.

tags: Advertising Week, awsc, marketing on pinterest, messages on pinterest, pinterest, pinterest messaging, social media
categories: AWSC, Social Media
Sunday 08.31.14
Posted by Erica Nardello
 

3 Steps to Effective Social Media Writing

The sharp and spiraling decline of writing ability has been well-documented, blamed all too frequently on the rise of text messaging, emoji, SnapChat, and spellcheck. In a world in which social media platforms prize updates that are pithy and to-the-point, it’s no wonder we’ve come to communicate in visual, hashtagged, and often grammatically-incorrect ways. Still, the proliferation of social media has also created a new breed of writers. These artists are (at their best) masters of brevity and cultural connoisseurs. But what does it take to really write effectively in social media?

Unsurprisingly, the best social media writers are natural communicators. Embracing Strunk and White’s “Elements of Style” is not a prerequisite, but it’s certainly helpful to those looking to learn the tried-and-true tips to writing well. After all, as every English teacher on earth has said, we need to understand the rules before we break them. (#protip: For a more modern and enjoyable take on writing style, skip Strunk and White and pick up Spunk and Bite and maybe listen to Vampire Weekend’s “Oxford Comma.”) But regardless of whether or not great social media writers are fanatical about the grammatical, they’re individuals who embrace three critical elements of effective communication.

  1. Understanding the Platform. It’s no secret: it’s impossible to write well without understanding the channel, its challenges and opportunities, the rules of the road and how they’ve changed. In the era BT (Before Twitter), the # symbol had merely designated numbers. Thanks to social media, that tiny number sign has been completely redefined. Now, this little guy’s corralling conversations on Facebook, Twitter, Instagram, Vine, and more. But it’s not just having a handle on hashtags and how to use them; it’s also understanding the necessities for keeping posts relevant and interesting for users. Context counts, especially when social media streams clutter conversations. Simpler posts that focus on essential information are best for ensuring that content resonates with users – no matter what kind of content surrounds it. Whether it’s Facebook’s EdgeRank (the algorithm that determines what pieces of content a user sees and when), Twitter’s 140-character limit, or reddit’s casual and quirky community-centric style, social platforms parameters require education, experimentation, and enthusiasm for their constant evolution.
  2. Understanding the Audience. What kind of people comprise the audiences for each brand, campaign, channel, and experience? What do they care about, want, and need? Whether they’re male or female, affluent or aspiring, old or young, active or passive, understanding the groups of people who make up the audience for a brand is crucial to writing effectively. But more important than just having demographic and psychographic information is understanding where the sweet spot, in which brand audiences and platform audiences intersect, lies. At PR News’ 2013 Digital PR Summit, reddit’s Marta Gossage (community operations manager) and Victoria Taylor (director of communications) divided social media audiences into two groups: those looking to show off “frontstage behavior” (the way users want to portray themselves to the world, which is possible on platforms like Facebook and LinkedIn), and those looking to embrace “backstage behavior” (the way people think and feel when they’re being their true selves, which is more possible on platforms like reddit and Whisper). Which audience is more closely aligned with a particular brand? Keep in mind that understanding that the audiences for a brand and a social media platform do not overlap is as important as identifying the fact that they do.
  3. Understanding the Brand. Corporate and individual social media participants have one thing in common, no matter their follower:following ratio – each is at a unique stage in its lifecycle. Understanding whether a brand is aiming to attract potential clients, convert leads to customers, or build a loyal community of brand advocates is essential to determining brand and platform goals, optimizing content, and (of course) writing well.

There are a lot of naysayers out there, but sometimes it’s important to go the Candy Mountain route circa ‘07 and shun the non-believers, you know? Social media is, in a lot of ways, making us better, more thoughtful writers and more interested, more interesting consumers of content. And in a social landscape that’s constantly being recreated and reevaluated, that’s those are the best things we can be.

Best Practices for Effective Writing for Social Media from Erica Nardello


This post originally appeared on the Advertising Week Social Club here and is based on a guest lecture I gave at the University of the Arts.

tags: Advertising Week, awsc, digital content, digital writing, social media, social media writing
categories: AWSC
Tuesday 07.22.14
Posted by Erica Nardello
 

Instagram's Algorithm Update Brings a More Personalized Explore Feature

179055691 In an effort to make the Instagram user experience more personalized, the photo-sharing platform has updated the algorithm for its Explore tab. Previously, a quick tap on the Explore tab would summon the platform’s most popular posts (usually the supermodel-esque selfies and adorable cat photos that had racked up the greatest number of likes) for all Instagrammers. As of last week, however, the tables have turned.

The app’s Explore tab now offers personalized recommendations for each user. These recommendations are based on the photos and videos their friends have most recently liked, plus the Instagram community’s most popular photos. While the customization is new, the basics are not – the Explore tab still shows 21 photos and videos from public users only (sorry, private users!) and is updated regularly, based on the trends within the Instagram community. And, of course, users are still able to find for new content and new users to follow by searching by username and hashtag. These changes have only been made to the Explore tab and won’t affect the app’s home feed, which still displays photos and videos from users in the order in which they were posted.

What does this mean for you? Whether you’re an individual Instagrammer or representing a brand on the platform, it seems to be a good thing, at least according to some folks.

The algorithm change could make your content easier to find. If you’re using the app to share personal photos and videos, your friends and their friends could find your content because you fall within their social graph. If you’re more of a photojournalist, this shift could attract new followers by sharing your photos (even those with a smaller number of likes) with users who are interested in your subject matter, based on their social network and interests. And for brands, this is a much improved way to connect and share branded content with followers and extend that reach to their friends.

Plus, with just 20 other photos with which to “compete,” each photo (and user) instantly becomes easier to digest, appreciate, and explore further on Instagram’s Explore tab. It’s unclear how many people are using the tab currently, but this will hopefully make it more user-friendly, whether those users are individuals or brands. What do you think of the algorithm change? Will this make you more or less likely to tap over to the Explore tab in the future?

This post originally appeared on the Advertising Week Social Club here.

tags: Advertising Week, awsc, instagram, instagram algorithm, instagram explore, instagram explore algorithm, social media
categories: AWSC, Social Media
Tuesday 04.29.14
Posted by Erica Nardello
Comments: 1
 

News Feed Update: Facebook’s Algorithm Pushes Posts Most Relevant to User Interests through Tagging

After Facebook’s latest algorithm change gave preference to personal status updates over brand status updates, the social network is throwing brands a bone: more reach for their most relevant posts. Starting this week, brand posts that tag other brands may be shown to followers of both brand pages. Much like a user’s friends will see that they’ve been tagged in posts by other (non-mutual) friends, Facebook followers of brand pages may see posts that the brand has been tagged in by other brands, including press outlets, sponsors, strategic partners, competitors, and more. For example, Facebook followers of Advertising Week will naturally see the Page’s posts, plus posts from other brands that tag Advertising Week – even if they do not follow the other brand on the platform.

As Facebook Product Manager Andrew Song explained in a Facebook Newsroom post,

“We look at many factors to make sure the most relevant stories appear in News Feed, including which posts are getting the most engagement (such as likes, comments, shares and clicks) across all of Facebook. We also consider which posts are getting the most engagement from people who like both the Page that posted and the Page that was tagged.”

This new algorithmic update comes after users expressed that they liked seeing this kind of relevant content in their News Feeds when Facebook tested the feature for Pages, Song said. It’s an interesting move for Facebook, given that this feature could easily be abused by brands that want a little extra reach by leveraging a big, but irrelevant name. But more than that, it’s a great opportunity for brands to make their posts more relevant to their current and future audiences. Here’s how:

  1. Brands that leverage existing partnerships on local, national, and global levels can connect with the audiences that they most want to reach. This means that brands small and large will more clearly benefit from sponsorship, partnership, and overall collaboration in the social media world.
  2. Brands can create better brand associations based on the relevant interests of their audience. For example, if a brand like Stonyfield Farms posts about its corporate stance on GMO labeling, tagging the Environmental Working Group that created a guide to help shoppers avoid genetically engineered foods will help to create a stronger connection between the two brands and their values.
  3. Brands can demonstrate differences between themselves and their competition by tagging their competitors in posts that compare them. Prego’s latest campaign to differentiate themselves from Ragu through taste testing could easily extend to social channels. By leveraging Facebook tagging to show the results of their taste test to the followers of both brands, they could more clearly show that one brand is superior to the other and even drive conversions of sales.

It will be interesting to see the creative ways that brand strategists and community managers leverage this newest algorithm change to benefit their brands.

Originally posted on the Advertising Week Social Club here.

tags: Advertising Week, awsc, facebook, facebook algorithm, marketing, social media
categories: AWSC, Social Media
Wednesday 02.26.14
Posted by Erica Nardello
 

News Feed Update: Facebook Favors Status Updates From Users – But Not From Pages

Facebook's at it again – changing up the News Feed algorithm that controls what users see and when they see it. In this case, it means more text status updates from friends and fewer from Pages. In the latest post from Facebook Newsroom, the social media giant explains:

Through testing, we have found that when people see more text status updates on Facebook they write more status updates themselves. In fact, in our initial test when we showed more status updates from friends it led to on average 9 million more status updates written each day...

Over time, we noticed that this effect wasn't true for text status updates from Pages. As a result, the latest update to News Feed ranking treats text status updates from Pages as a different category to text status updates from friends.

This makes sense, given that Facebook users certainly interact differently with their friends than they do with the brand and interest Pages they like and follow. This algorithm change will cater to that difference and show more text updates from friends and more visual content from Pages. But what does this mean for community managers, social media strategists, and brand managers?

  1. Expect to see a drop in reach (and therefore, engagement) for text-only status updates from Pages. Armed with this knowledge, community managers and social strategists can help to educate clients and partners about the best kinds of content to post to ensure that overall reach and engagement metrics are not affected.
  2. Use link-shares to add value to traditional status updates. According to Facebook, "The best way to share a link after this update will be to use a link-share.... We've found that, as compared to sharing links by embedding in status updates, these posts get more engagement (more likes, comments, shares and clicks) and they provide a more visual and compelling experience for people seeing them in their feeds."
  3. Focus on delivering visual, valuable content. Whether it's a photo, video, or link, the content posted to Facebook should be attractive, relevant, and timely. Use Facebook Insights to determine the best kinds of posts for your Pages (historically) and consider adjusting future content to fit the timing, focus, and type of your best-performing posts.

Ultimately, the text-only status update will not go away for Pages – but it's clear that other types of posts must be a key part of the content strategy in order for brand content to stand out from user content in Facebook's News Feed.

tags: Advertising Week, awsc, content strategy, facebook, facebook content strategy, facebook for businesses, facebook newsroom, social media, social media content strategy, social media measurement, social media metrics
categories: AWSC, Social Media
Tuesday 01.21.14
Posted by Erica Nardello
 

Perspective Shift: From Work-Life Balance to Work-Life Integration

Perspective Shift: From Work-Life Balance to Work-Life Integration

Let’s be honest: in the advertising industry, there are some who proudly wear the number of hours they’ve worked on their sleeves. I have friends and colleagues in agencies around the world who all seem to be having the same conversations:

Ugh, I’m so tired. I was here until 9:30 last night.

Oh, that’s nothing. I was here until 10pm, then I went home and worked some more.

These conversations happen every single day by the coffee machines, via Gchat, in Snapchat selfies that says “Still at work… lolz.” And though the reasons are different from person to person, from agency to agency, and from culture to culture, there’s still a conscious, continuous effort to rationalize why we’re killing ourselves – sometimes literally – to get the work done.

For some, it’s a staffing issue. If you don’t have the proper distribution of manpower to achieve your clients’ goals, it’s all too easy to find yourself at work long after the sun has gone down. For others, it’s a byproduct of being part of a culture of busy-ness. It can easily transform from “Look at how effectively I can do my job” to “Look at how busy I am.” Apparently, somewhere along the way, “busy” became synonymous with “important.” In the New York Times’ Opinionator, Tim Kreider calls this “The Busy Trap.” And in agencies, it’s all too common. In his commentary, Kreider writes that:

Busyness serves as a kind of existential reassurance, a hedge against emptiness; obviously your life cannot possibly be silly or trivial or meaningless if you are so busy, completely booked, in demand every hour of the day. …[And yet,] if your job wasn’t performed by a cat or a boa constrictor in a Richard Scarry book I’m not sure I believe it’s necessary.

I’m pretty sure there wouldn’t be any Social Media Manager cats even in the most modern Busy World of Richard Scarry, but the fact is that we’re all part of this larger, flawed (but well-meaning) culture that considers overtime hours some kind of badge of honor. The advertising industry’s heart beats for brilliant relevancy and meaningful creativity and added-value, but its heartbeat is too often timed to the frantic tapping of keyboards and touchscreens.

The way to change this, however, is not through establishing clearer business hours. In the social media world, I can assure you that no one who wants to interact with your brand cares about your business hours. It’s one of many contributing factors to our “always-on” mentalities. The path forward is actually a shift from work-life balance to work-life integration. In her Huffington Post piece on her integrated life, Susan Sobbott explains that “Rather than a work life and a personal life, two separate entities, the goal should be to have one very full life and work consciously to integrate all of the things that make it meaningful.”

At first glance, this looks a lot like working at the dinner table. But the reality is that technology frees us from the confines of our offices, cubicles, tubicles, and workstations. And that freedom means doing meaningful work when and where we’re most prepared, contributing more value when we’re in the office, and still making time for our friends, families, significant others, and ourselves. That means that part of the transformation – the cultural part – has already begun.

Still, another part of this shift is on us, as individuals. Our responsibility is to choose a career that we love. Before we get too far, though, a disclaimer is absolutely essential: loving what you do does not and never will mean that you will never need to perform the most tedious of tasks, work with demanding clients, or fail in ways big or small. However, passion makes the mindless tasks, overbearing clients, slip-ups, and gargantuan errors a little more bearable. The tedious work can offer a time-out, a reset period to prepare your brain for the more mentally-stimulating tasks ahead. The tough clients can challenge you to conceptualize and create work that thrills them and you. The failures can be learning opportunities to make your future projects that much better.

Choosing a career that you love, of course, is easier said than done. After all, many of us are still just getting started in our careers, struggling to get our feet in the door, trying to find the right fit. But choosing a career for which you have a passion means a lot of things. It’s not only about having teammates that you lovingly high-five in the hallways or working with cool clients; it’s about doing work that inspires us and working with people who make us feel empowered, even (or especially) when it bleeds into our personal lives. This kind of active engagement means that when the line between our work and our personal lives blurs, we accept it because it’s meaningful to us.

Still, the most important element of this happy medium is forgetting about your “work self” and your “home self,” and forging ahead with one integrated self. This self combines the complexity of your character, variety of your professional and personal experience, and depth of your dynamic viewpoints to curate and create more meaning. Challenge yourself to be a unique, continuously evolving, personal-professional hybrid, whose adding true value in all elements of life.

Originally posted on the Advertising Week Social Club here

tags: Advertising Week, awsc, busy, career, careers, culture, culture shift, work-life balance, work-life integration
categories: AWSC
Monday 12.23.13
Posted by Erica Nardello
 

Step-by-Step Success: The Career Bucket List

Step-by-Step Success: The Career Bucket List

We’ve all seen the lists: “25 Before 25,” “30 Before 30,” and (of course) “The Bucket List.” These infamous lists are itemized reminders of goals to accomplish, things to see, adventures to take before a certain deadline, so to speak. (Haven’t seen them? A quick Tumblr search reveals that they’re real and they’re kind of a big deal.) For many of us, it takes a major life event – graduation, birth, death, tragedy, victory) to get us to start thinking about what we really want to do with our lives. Whether your sights are set on something short-term or you’re foreseeing your feats far off in the future, having an achievement map is undeniably helpful. And when it comes to your career, having a “bucket list” is essential. Here’s why.

“Bucket lists” offer a sense of direction and a reason to stay motivated and engaged. We all get stuck – caught up in internship anxiety, struggle to find post-grad jobs, find ourselves in companies or on teams that don’t let us shine. It’s easy to feel frustrated about not being where you envisioned you’d be at this stage of your life and career. But the beauty of the bucket list lies in its ability to keep you focused on moving forward, no matter where you are now.

Challenge yourself to find opportunities to connect your present day reality to your dreams. What will it take to get you to the level to which you aspire? Knowing and documenting what it takes to succeed – whether it’s more formal education, real-world experience, a better understanding of the industries, technologies, and companies in which you’re working, or something completely different – gives you the rudder to steer your career in the right direction.

Create your career “bucket list” by identifying three goals (an education/learning goal, a skill-building goal, and an achievement goal) for the short-term and long-term of your career.

  • Educational goals expand your horizons and propel you to the next level through knowledge. Start with knowing your interests and what it takes to succeed and stand out, like an MBA or art degree, a thorough understanding of search engine optimization, or a knack for knowing what’s going on in the industry.

  • Skill-building goals challenge you to apply what you’ve learned through academics and work experience. Start with knowing what makes the top performers in your field the best: working with or managing people, writing compelling content, translating their expertise to non-experts at conferences and events, being certified in Google AdWords, or understanding Adobe’s Creative Cloud.

  • Achievement goals motivate you to reach farther to get to the next level. These goals often involve raises and promotions, but a job well done cannot always be measured in dollars and cents. For short-term goals, maybe you’re shooting for a positive year-end review or hoping to generate campaign results that make your client do a double-take. In the long-term, maybe you’re looking to establish yourself as a thought leader or land new client accounts. Professional accolades, CLIO Awards, new job titles, and bigger paychecks don’t show up overnight, but identifying achievement stepping stones on the way to the top can help you get there.

Career “bucket lists” don’t take long to create, but it’ll grow and evolve with you over time. New skills will become vital to success, as will new relationships, expertise, and accomplishments. When it comes to your career “bucket list,” start small, but start today.

Originally posted on the Advertising Week Social Club here

tags: advertising, awsc, bucket list, career, career bucket list, careers
categories: AWSC
Thursday 09.12.13
Posted by Erica Nardello
 

Nike’s “Just Do It” Slogan Turns 25

I’ve just come to a startling realization: Nike’s iconic “Just Do It” slogan and I are the same age. That’s right. At 25 years young, the phrase “Just Do It” is part of our vernacular and culture, and clearly Nike shows no sign of slowing down. The brand’s latest spot – “Possibilities,” created by Wieden+Kennedy– issues a challenge to the masses: chase down your dreams, test your limits, set new goals, and take on the legends. Trust me: the fastest I’ve run in years was to a nearby buffet line. Even I was motivated to get out there by director  Nicolai Fuglsig’s beautiful and inspirational film. For the slogan’s 25th  anniversary, Nike really pulled out all the stops, as Sam  Thielman notes for AdWeek:

“The dance party, the marathon, the blacktop, the table-tennis room and  the football game all have a surprisingly large number of extras involved, and then there’s the use of actual sports stars to put the cherry on the whole  thing. It’s a massive undertaking by W+K, and director Nicolai Fuglsig manages to keep the whole thing fluid not merely by having the lead actors dress the  same way from fantasy to fantasy, but by editing the shots together so that they  switch over in the middle of a pan.”

See for yourself.

[youtube=http://www.youtube.com/watch?v=aPkyPdubqDs&w=420&h=315]

While the average viewer and I may not be oozing with talent, the spot itself is. Bradley Cooper narrates over cameos by actor Chris Pine, world tennis #1  Serena Williams, footballer Gerard Piqué, boxer Andre Ward, and the NBA’s Most Valuable Player LeBron James.

“Possibilities” even extends the #justdoit mantra to the Nike+ digital ecosystem, where its 18  million global users can take part in a series of Nike+ Running and Nikefuel  challenges. Through these Nike+ challenges, which take place from now into  September, Nike+ users will be tasked with new goals, like running a marathon in a week or taking on Nike stars in various fitness activities.

For years, Nike has been building a brand on the idea that anyone can unlock his or her potential by getting out there and just doing it every day. If only we could all be so iconic at 25.

Originally posted on the Advertising Week Social Club by yours truly here

tags: advertising, Advertising Week, awsc, marketing, nike, nike "possibilities", online video
categories: AWSC
Tuesday 08.27.13
Posted by Erica Nardello
Comments: 1
 

How Do I Get Started?

Where do I start? At the end of July, Pharyl Weiner wrote a great AWSC piece for soon-to-be and recent grads reaching out to adland for a chance to score a job in the industry. Before you ask for just any job, she advises, you have to ask yourself “What Do I Want?” Doing the necessary research on what’s out there and finding out what you want is a vital first step, but one that’s all too easy to misunderstand or skip altogether.

After all, there isn’t exactly an abundance of job opportunities for every college graduate. In fact, a few years ago one of my college professors actually advised that we should fail all of our classes. “Even if you graduate, you won’t find jobs anyway,” he said. Charming, right? So, if you want to have the best opportunity to earn a spot at a top agency, you’ve got to know the basics. It’s more than knowing the other players with whom you’re dealing. It’s about you, too.

What do you like to do?

If you’re going to spend at least one-third of your day doing something, please, for the love of Tom Hanks, let it be something that you enjoy. No, every day will not be sunshine and unicorns, even when you’re done interning. But if you can find an opportunity that lets you do what you like, chances are that  you’ll do great work. If you love working with people, find a job that relies on  that skill for success — work directly with clients as an account manager or  consider giving project management a try so that you can keep a team on task.

What are your strengths (and weaknesses)?

Knowing your strengths and weaknesses goes beyond basic interview questions.  There are very few people who would admit to not being a hard worker, but be  honest with yourself. Whether you’re a writer, designer, account manager, or janitor, knowing your own skillset is essential to success. Can you craft content like nobody’s business? Maybe you should get into copywriting. Do you doodle the way others only dream of? Consider design jobs. Do you have what it  takes to keep people in line and on time? Project management may be your calling. But it’s even more than that. It’s about your time management skills — for yourself and for anyone else with whom you might work. It’s about when and where and how you come up with your best ideas. Some people come up with their best ideas in 10-minute brainstorming sessions, but many more find inspiration after a night’s sleep, after a run, in the shower, after time alone, during time  with others on their team. How do you do your best work?

How can you find out what’s right for you?

At the end of the day, no amount of research on the interwebz is going to  tell you if you’re right for a particular role or a certain company. So do more than just read. There are local advertising, marketing, and public relations associations in presumably every market in the world. Find out what your local group is up to and get involved. Get to know the industry folks at local networking events, ask them about their jobs and how they got started. You might be surprised by what you hear. You’re probably not going to get a job offer at a networking event, but you’ll get to know more about the industry and what it takes to get in and succeed. Maybe you’ll find out about agencies and companies that weren’t even on your radar. Maybe you’ll realize you need to do something different to stand out — like build a social presence or volunteer your talents  to a local non-profit to expand your portfolio. Maybe you’ll make a friend that  will try to help you get your foot in the door. Getting offline and out into the  real world can work wonders.

Once you’ve done that, you might just find new opportunities even better aligned with what you want. It’s not about getting just any job; it’s about finding a way to combine your interests and skills in a way that gets you churning out great work before you apply.

Originally posted on the Advertising Week Social Club by yours truly here.

tags: advertising, Advertising Week, awsc, careers, marketing
categories: AWSC
Wednesday 08.07.13
Posted by Erica Nardello
 

Real-Time Social Media: Art, Not Science

Real-Time Social Media Marketing Since the early days of social media, brands have sought ways to connect their products and messages with the real-time interests of their audiences through “newsroom marketing.” These attempts to create timely, but tasteful brand content linked to cultural events have landed many brands in the spotlight. While some have clearly missed the mark, others have proven how powerful real-time responses can be.

When the lights went out during Super Bowl XLVIII, Twitter feeds were  suddenly overloaded with bad jokes and misdirected rage from football fans  across the U.S. Brand teams, however, strategically sprang into action. Oreo’s now-famous tweet perfectly placed the brand in the moment: “Power’s out? No problem. You can still dunk in the dark.” Other brands – including Audi, Tide,  NBC, and VW – capitalized  on the chance to connect themselves with an audience now craving both an explanation and Oreos, for some reason.

Power out? No problem. pic.twitter.com/dnQ7pOgC

— Oreo Cookie (@Oreo) February 4, 2013

Since Oreo sparked the surging interest in “real-time marketing” at the Super  Bowl, we’ve learned a lot. The brand and its agency of record, 360i, collaborated to craft that tweet in just a few short minutes. And while some laughed when 13  people were listed in the creative credits for its Bronze Innovative Media CLIO Award, it proved that getting it right takes preparedness, a clear process for assessing and responding to opportunities, and great collaboration on all  levels.

Still, no brand has real-time social media marketing completely figured out. This week alone the birth of the Royal  Baby stymied some and elevated others. Clearly, real-time social media marketing is not a science, but an art – and one that will continue to change as our channels, technologies, and culture evolve. I’m just hoping I never see a branded twerking video.

Originally posted on the Advertising Week Social Club by yours truly here.

tags: advertising, Advertising Week, awsc, newsroom marketing, oreo, real-time marketing, real-time social media, social media
categories: AWSC
Sunday 07.28.13
Posted by Erica Nardello
Comments: 1